  
Residential On-Site Services
Home/Individual On-site Terms of Service We charge $90.00/hour for support Monday-Friday 8:00AM-8:00PM (Minimum 1 hour for on-site):
After-Hours Emergency Support
After-hours Emergency support is $180.00/hour, includes Monday-Friday 8:00PM-8:00AM and Saturdays or Sundays.
Holidays Emergency Support
Holidays support (Christmas, Thanksgiving, Easter, New Years) is $270.00/hour, includes anytime during the holidays listed.
Telephone Technical Assistance
We can attempt Phone Support first: the first 10 minutes are FREE, after the first 10 minutes you will be charged based on the cost of Home User Remote Support (30 Minute, or $45.00 Minimum). You must accept these terms before calling us for Phone Support.
Travel Charges
If you live within 35 miles of our technician's dispatch location, there is NO travel charge and you will be billed ONLY for the time the technician is on-site at your residence.
If you live outside of our 35 mile radius, you will be charged a travel charge of $25.00 and an additional $25.00 for each additional 35 miles thereafter.
No Printer Hardware Repairs
We do not service printers specifically, however as long as the printer hardware is not defective or broken, we can repair issues related to the printer such as a computer simply not being able to connect.
Supported Systems: All versions of Windows, Mac OS X, Linux Desktop. Various Services we provide for Residential Customers (NOT A COMPLETE LIST):
New Computer Setup and Data Transfer/backup
If you have recently purchased a new computer and need help configuring it or connecting it to your network, contact us today. We can also assist you in copying your old data and programs from an old computer to the new computer system.
On-site Training for Systems and Programs
We provide training for computers and operating systems and most commonly used programs. Our expertise is Windows, Apple Macintosh, and Linux.
Malicious Software Protection
Ensure that your computing environment is secure. We provide Virus Removal & Protection, Spyware / Popups / Scam Protection.
Internet and E-mail Connection Issues
We can troubleshoot all networking or Internet related problems, including e-mail and file transfer issues.
Wired and Wireless Networking Design
Home network design and implementation, including configuring Wireless Network.
Cell Phone Synchronization
Depending on your type of cell phone and service plan, we can configure your phone to synchronize data such as e-mail and contacts across the Internet or from your PC.
Photo and Document Management
Learn the best practices for organizing your data. We can also teach you the basics of photo manipulation and editing.
Operating System Re-install, System Reformat
If the only way to repair your system is to reformat and re-install the system software, we can help. Includes backing up critical data and documents before reformatting if possible.
Emergency Data Recovery
We can use special tools to attempt to recovery data from systems that are damaged.
Basic Web Design and Publishing
Our expert web design team can assist you with designing an aesthetically pleasing website for low cost.
CLICK HERE to see all Services & Solutions.Residential Remote Support
Home/Individual Remote Support Terms of Service We charge $90.00/hour for remote support Monday-Friday 8:00AM-8:00PM (Billable in 30 minute increments, 30 minute minimum or $45.00):
After-Hours Emergency Remote Support
After-hours Emergency remote support is $180.00/hour, includes Monday-Friday 8:00PM-8:00AM and Saturdays or Sundays. There is a 1 hour minimum for emergency remote support.
Holidays Emergency Remote Support
Holidays support (Christmas, Thanksgiving, Easter, New Years) is $270.00/hour, includes anytime during the holidays listed. There is a 1 hour minimum for Holiday remote support.
High-Speed Internet Connection Required
All Remote Support Sessions REQUIRE a broadband Internet connection, such as Cox High-Speed Internet or Qwest DSL. If you have dial-up, we cannot attempt a remote support connection.
Quality Assurance
Chance Technologies LLC reserves the right to record all remote support sessions for quality assurance and legal purposes. It is physical proof that we did the job we are hired to do, and also helps our customers if there are any disputes. Please feel free to request a copy of the recorded session by e-mailing
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
and include the date/time and full customer information so that we can retrieve the session and promptly send it to you.
No Printer Hardware Repairs
We do not service printers specifically, however as long as the printer hardware is not defective or broken, we can repair issues related to the printer such as a computer simply not being able to connect.
Supported Systems: All versions of Windows, and Mac OS X.
Remote Services we provide for Residential Customers (NOT A COMPLETE LIST):
Remote Training for Systems and Programs
We provide training for computers and operating systems and most commonly used programs.
Remote Software Assistance
Assistance with installing, repairing, and configuring Software Programs.
Malicious Software Protection
Ensure that your computing environment is secure. We provide Virus Removal & Protection, Spyware / Popups / Scam Protection.
E-mail Connection Issues
Since we require the Internet for remote services, we cannot diagnose problems specifically with the Internet. However, we can diagnose problems with things that use the Internet, such as E-mail. If you are experiencing e-mail issues, we may be able to help.
Cell Phone Synchronization
Depending on your type of cell phone and service plan, we can configure your phone to synchronize data such as e-mail and contacts across the Internet or from your PC.
Photo and Document Management
Learn the best practices for organizing your data. We can also teach you the basics of photo manipulation and editing.
CLICK HERE to see all Services & Solutions.Small-Business On-site Services
Small-Business On-site Terms of Service We charge $115.00/hour for support Monday-Friday 8:00AM-8:00PM (Minimum 1 hour for on-site):
After-Hours Emergency Support
After-hours Emergency support is $230.00/hour, includes Monday-Friday 8:00PM-8:00AM and Saturdays or Sundays.
Holidays Emergency Support
Holidays support (Christmas, Thanksgiving, Easter, New Years) is $345.00/hour, includes anytime during the holidays listed.
Travel Charges
If you live within 35 miles of our technician's dispatch location, there is NO travel charge and you will be billed ONLY for the time the technician is on-site at your business. If you live outside of our 35 mile radius, you will be charged a travel charge of $25.00 and an additional $25.00 for each additional 35 miles thereafter.
No Printer Hardware Repairs
We do not service printers specifically, however as long as the printer hardware is not defective or broken, we can repair issues related to the printer such as a computer simply not being able to connect.
Supported Systems: All versions of Windows, Windows Server, Mac OS X, Mac OS X Server, Linux Desktop, Linux Enterprise Server (CentOS, RHEL, SuSE). Various Services we provide for Small-Business (NOT A COMPLETE LIST):
New Workstation Setup and Data Transfer/backup
If you have recently purchased a new computer and need help configuring it or connecting it to your network, contact us today. We can also assist you in copying your old data and programs from an old computer to the new computer system.
New Server Implementation and Data Transfer/backup
If you have recently purchased or are planning to purchase a new server and require assistance implementing it within your organization, please contact us. We can also help with transferring data from an old server to this new system.
On-site Training for Systems and Programs
We provide training for computers and operating systems and most commonly used programs. Our expertise is Windows, Apple Macintosh, and Linux.
Organization-wide Software and Hardware Upgrades
When your business decides to upgrade software or hardware components, contact us. We will help you find the best deals for moving forward with multiple systems at once and can easily implement any solution.
Malicious Software Protection
Ensure that your computing environment is secure. We provide Virus Removal & Protection, Spyware / Popups / Scam Protection.
Internet and E-mail Connection Issues
We can troubleshoot all networking or Internet related problems, including e-mail and file transfer issues. Our prompt service will have your business back up and operating in no-time.
Cell Phone Synchronization
Depending on your type of cell phone and service plan, we can configure your phone to synchronize data such as e-mail and contacts across the Internet or from your PC.
Wired and Wireless Networking Design
Advanced full network design and implementation, including configuring Wireless Network, setting up VPN encryption for site-to-site or for roaming employees.
Operating System Re-install, System Reformat
If the only way to repair your system is to reformat and re-install the system software, we can help. Includes backing up critical data and documents before reformatting if possible.
Emergency Data Recovery
We can use special tools to attempt to recovery data from systems that are damaged.
Advanced Web Design and Publishing
Our expert web design team can assist you with designing an aesthetically pleasing website for low to medium cost.
CLICK HERE to see all Services & Solutions.Small-Business Remote Support
Small-Business Remote Support Terms of Service We charge $115.00/hour for remote support Monday-Friday 8:00AM-8:00PM (1 hour Minimum):
After-Hours Emergency Remote Support
After-hours Emergency remote support is $230.00/hour, includes Monday-Friday 8:00PM-8:00AM and Saturdays or Sundays. There is a 1 hour minimum for emergency remote support.
Holidays Emergency Remote Support
Holidays support (Christmas, Thanksgiving, Easter, New Years) is $345.00/hour, includes anytime during the holidays listed. There is a 1 hour minimum for Holiday remote support.
High-Speed Internet Connection Required
All Remote Support Sessions REQUIRE a broadband Internet connection or better, such as Cox High-Speed, Qwest DSL, T1+. If you have dial-up, we cannot attempt a remote support connection.
Quality Assurance
Chance Technologies LLC reserves the right to record all remote support sessions for quality assurance and legal purposes. It is physical proof that we did the job we are hired to do, and also helps our customers if there are any disputes. Please feel free to request a copy of the recorded session by e-mailing
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
and include the date/time and full customer information so that we can retrieve the session and promptly send it to you.
No Printer Hardware Repairs
We do not service printers specifically, however as long as the printer hardware is not defective or broken, we can repair issues related to the printer such as a computer simply not being able to connect.
Supported Systems: All versions of Windows, Windows Server, Mac OS X, Mac OS X Server. Linux must be on-site. Remote Services we provide for Small-Business (NOT A COMPLETE LIST):
Remote Training for Systems and Programs
We provide training for computers and operating systems and most commonly used programs.
Remote Software Assistance
Assistance with installing, repairing, and configuring Software Programs.
Remote Server Assistance
Assistance with installing and configuring Server Services (IIS, Exchange, SQL, etc.).
Malicious Software Protection
Ensure that your computing environment is secure. We provide Virus Removal & Protection, Spyware / Popups / Scam Protection.
E-mail Connection Issues
Since we require the Internet for remote services, we cannot diagnose problems specifically with the Internet. However, we can diagnose problems with things that use the Internet, such as E-mail. If you are experiencing e-mail issues, we may be able to help.
Cell Phone Synchronization
Depending on your type of cell phone and service plan, we can configure your phone to synchronize data such as e-mail and contacts across the Internet or from your PC.
CLICK HERE to see all Services & Solutions. |
Residential Support Solutions
Business Support Solutions
Managed Services
Networking Solutions
Security & Compliance
Disaster Recovery and Business Continuity
Managed Services for IT Support
Managed Services Solutions for Small-to-Large Businesses Replace your expensive IT administrator with a team of talented creative professionals. Because the needs of every organization are different, we offer various levels of service for our Full Outsourced IT Solutions:
After consulting with your operations team ensuring the goals for your technological success are perfectly aligned with our execution strategy, we get to work performing a full Technology Assessment Profile, or TAP report:
Operations Research and Employee Interviews
Includes operations and employee interviews to gather information and insight on what Chance Technologies can do to provide the best support to fuel your business success.
Organization Systems Inventory
Includes a full inventory audit of computer workstations, servers, printers, networking devices, PDA's, Cell Phones, and removable storage.
Security Auditing
Using a variety of professional and custom-made software tools, we perform a complete security and vulnerability audit of your network and all computer systems. This includes evaluating the current anti-virus, password and security policies, and employee resistance to social engineering attacks. The results are compiled into the final report and will help guide us through what needs to be essentially upgraded versus what can be postponed.
Disaster Recovery & Business Continuity
Examine current disaster recovery / business continuity plan for computer and related sensitive data. If no plan exists, suggest possible backup solutions for both on-site protection as well as off-site data security.
Once the report is completed and all of our recommendations have been explained, your organization can decide what services are most valuable. After hiring us as your full IT support team, the exact implementation we move forward with might vary based on the services your organization chooses, but there are standard processes we implement:
Security Enforcement
Immediately configure all systems with the most up-to-date anti-virus and protection or firewall software. Implement hardware firewalls or harden server security as needed. Our combination of training, processes, and technology will proactively reduce risks and mitigate evolving security threats.
Proactive Support and Maintenance
Configure all systems to be remotely monitored 24/7/365 by our expert technicians that will monitor your critical business servers and infrastructure even when you're sleeping. When an unexpected event does occur, we will immediately respond to fix the issue and notify your organization as directed.
Help Desk Solution
Employees in your organization can call on our support staff at anytime (based on terms of contract) for internal support. We can remotely fix the issue and if that doesn't work, we will show up on-site and resolve the problem.
Please read through the levels of services we provide. If you have any questions or would like a personalized quote, contact us and we will promptly assist you in finding the exact solution you need. CLICK HERE to see all Services & Solutions.Proactive Monitoring with Antivirus
Proactive Monitoring with Antivirus for Servers and Desktops Service charges based on number of desktop and number of server systems to be monitored within organization. We can monitor any number of systems from a few to thousands. Please call or e-mail us with the number of systems for an immediate quote. Monitoring service includes (2) hours of on-site or remote support with (1) month of Rollover:
24x7x365 Network Operations Center Team (Click Me)
Our technicians monitor all server and desktop systems as well as network devices. When an alert occurs all information about the error is logged, reported, and our Support Team can proactively work on the issue or escalate the alert to your internal staff. Monitors all services on systems (e-mail, www, SQL, etc.), can perform custom counters and monitoring configurations.
Security Patch Management (Click Me)
Server and desktop systems are continually monitored to ensure all systems have the latest security patches installed. If any systems are marked as not having the latest patches, we can apply the patches or notify your organization so that they can rollout patches as desired.
Two forms of secure Remote Control
Although this service is specifically for monitoring, when alerts happen and errors occur, our technology platform does allow for our technicians to resolve problems and help your organization if requested to do so.
SNMP, IP, Network Monitoring (Click Me)
At no additional cost, within our monitoring service we will monitor any number of network devices (using IP or SNMP protocols). This includes devices on your network such as firewalls, security appliances, switches, routers, and network printers.
Linux/UNIX/POSIX Monitoring
At no additional cost, within our monitoring service we will monitor any number of Linux, BSD, UNIX, or POSIX-compliant devices or operating systems.
Advanced Scripting Engine
Our monitoring service platform includes scripting tools to rollout large organization-wide deployments.
Anti-Spyware Protection
We include with our monitoring free high-quality spyware protection for desktop systems and will monitor the status and update the spyware software as necessary.
Antivirus Protection
This service includes the choice between two of the leading enterprise antivirus vendors in the industry. Software protects servers, desktops, and also includes mail server security to protect individual e-mail mailboxes.
Up to (4) hours per month of included on-site or remote support with Rollover. Any additional remote or on-site services will be charged hourly based on our standard business rates. CLICK HERE to see all Services & Solutions.Small Business Total Care with Antivirus
Small Business Total Care Support with Antivirus
On-site Block Hour Support
Purchase on-site support in blocks of (4) hours up to 48 hours of support a month. Typically all systems will be maintained remotely, but in the rare event we need to be on-site to repair hardware for example, purchasing block hours with your service contract will be both efficient and economic for your organization. Example: If your organization purchases 8 hours of on-site service per month, with our (2) hours of standard included support, your organization will get up to 10 hours of on-site support for the first month. If none of those hours are used during the first month, they "rollover" to the next month and your organization will have 20 hours of usable on-site support. All blocks of hours include Rollover for (1) month.
24x7x365 Network Operations Center Team (Click Me)
Our technicians monitor all server and desktop systems as well as network devices. When an alert occurs all information about the error is logged, reported, and our Support Team will proactively work on the issue and fix the problem. Monitors all services on systems (e-mail, www, SQL, etc.), can perform custom counters and monitoring configurations.
24x7x365 Service Request Team
During any time your organization can submit a request for specific work to be processed and we will promptly comply with your request.
24x7x365 Proactive Support Team
After an alert has been logged by our Monitoring Team, our Support Team technicians will immediately begin working on repairing issues. We resolve all issues acting as your internal IT department automatically, so your organization is always informed but never has to worry about what is going on with the computer systems or network.
Security Patch Management (Click Me)
Server and desktop systems are continually monitored to ensure all systems have the latest security patches installed. If any systems are marked as not having the latest patches, we can apply the patches or notify your organization so that they can rollout patches as desired.
Two forms of secure Remote Control
This is the method in which our technicians are able to administer your organization's systems remotely.
SNMP, IP, Network Monitoring (Click Me)
At no additional cost, within our monitoring service we will monitor any number of network devices (using IP or SNMP protocols). This includes devices on your network such as firewalls, security appliances, switches, routers, and network printers.
Linux/UNIX/POSIX Monitoring
At no additional cost, within our monitoring service we will monitor any number of Linux, BSD, UNIX, or POSIX-compliant devices or operating systems.
Advanced Scripting Engine
Our monitoring service platform includes scripting tools to rollout large organization-wide deployments.
Anti-Spyware Protection
We include with our monitoring free high-quality spyware protection for desktop systems and will monitor the status and update the spyware software as necessary.
Antivirus Protection
This service includes the choice between two of the leading enterprise antivirus vendors in the industry. Software protects servers, desktops, and also includes mail server security to protect individual e-mail mailboxes.
CLICK HERE to see all Services & Solutions.Business Total Care with Antivirus
Business Total Care Support with Antivirus Designed for organizations demanding critical support with 6 or more desktop systems. Service charges based on number of desktop and number of server systems to be monitored within organization. Please call or e-mail us with the number of systems for an immediate quote. Includes TOLL-FREE On-call Help Desk services:
Toll Free Extended On-call Help Desk
We provide your organization with a Toll Free number to give to your internal employees and anytime they need computer support or just want to ask a question, staff in your organization can contact us for direct assistance. If there is an issue, our Support Team can remotely connect and repair the problem.
On-site Block Hour Support
Purchase on-site support in blocks of (4) hours up to 48 hours of support a month. Typically all systems will be maintained remotely, but in the rare event we need to be on-site to repair hardware for example, purchasing block hours with your service contract will be both efficient and economic for your organization. Example: If your organization purchases 8 hours of on-site service per month, with our (2) hours of standard included support, your organization will get up to 10 hours of on-site support for the first month. If none of those hours are used during the first month, they "rollover" to the next month and your organization will have 20 hours of usable on-site support. All blocks of hours include Rollover for (1) month.
24x7x365 Network Operations Center Team (Click Me)
Our technicians monitor all server and desktop systems as well as network devices. When an alert occurs all information about the error is logged, reported, and our Support Team will proactively work on the issue and fix the problem. Monitors all services on systems (e-mail, www, SQL, etc.), can perform custom counters and monitoring configurations.
24x7x365 Service Request Team
During any time your organization can submit a request for specific work to be processed and we will promptly comply with your request.
24x7x365 Proactive Support Team
After an alert has been logged by our Monitoring Team, our Support Team technicians will immediately begin working on repairing issues. We resolve all issues acting as your internal IT department automatically, so your organization is always informed but never has to worry about what is going on with the computer systems or network.
Security Patch Management (Click Me)
Server and desktop systems are continually monitored to ensure all systems have the latest security patches installed. If any systems are marked as not having the latest patches, we can apply the patches or notify your organization so that they can rollout patches as desired.
Two forms of secure Remote Control
This is the method in which our technicians are able to administer your organization's systems remotely.
SNMP, IP, Network Monitoring (Click Me)
At no additional cost, within our monitoring service we will monitor any number of network devices (using IP or SNMP protocols). This includes devices on your network such as firewalls, security appliances, switches, routers, and network printers.
Linux/UNIX/POSIX Monitoring
At no additional cost, within our monitoring service we will monitor any number of Linux, BSD, UNIX, or POSIX-compliant devices or operating systems.
Advanced Scripting Engine
Our monitoring service platform includes scripting tools to rollout large organization-wide deployments.
Anti-Spyware Protection
We include with our monitoring free high-quality spyware protection for desktop systems and will monitor the status and update the spyware software as necessary.
Antivirus Protection
This service includes the choice between two of the leading enterprise antivirus vendors in the industry. Software protects servers, desktops, and also includes mail server security to protect individual e-mail mailboxes.
CLICK HERE to see all Services & Solutions.Network Infrastructure Implementation
Computer Data Network Design
Costs vary on needs, including number of servers, workstations, network devices, and more. Call us to discuss a solution:
Tailored Network Specifications
From A-to-Z, designing a solution that works for your business. We research the needs of your organization before engineering a strategy that works.
The Human Element
Account for number of users on network, interview users and find out how the network has been treating them.
Systems and Network Inventory
Count number of servers, workstations, network devices, and more. Inventory all devices to determine how they can be more efficiently used.
Implementation Proposal
Use gathered information about your business to design a simple or layered network design. Propose multiple solutions based on price options and then implement the best solution for your business and budget.
Wireless Networking
Implement secure wireless networking for mobile productivity.
Network Security
Don't let malicious hackers take advantage of you. Lets make security priority number one and harden those servers and filter the networks. Find out more information about our security services.
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Our philosophy is that security is not a product or even a service, but instead is a way of thinking. It is proven that by layering basic training principles, smart hardware and software products, and regulatory auditing or security penetration testing, businesses can achieve realistic peace of mind because their information has been tested as safe. 
Virtualization technology allows multiple virtual machines on a single physical machine, sharing the resources of a single host computer across multiple environments. By using multiple hosts with High Availability and Vmotion (
Access and use our highly secured NAS storage space for your data. Ideal for backups, e-mail archiving, virtual machine storage, centralized network storage, and more. Because this is a specialized solution, please contact us for more information on how we can help.
Because the specific needs of an organization for Disaster Recovery and Business Continuity vary from business to business, we do not provide standard pricing online:
Services & Solutions