Small-Business On-site Services  
Small-Business On-site Terms of Service We charge $115.00/hour for support Monday-Friday 8:00AM-8:00PM (Minimum 1 hour for on-site):
After-Hours Emergency Support
After-hours Emergency support is $230.00/hour, includes Monday-Friday 8:00PM-8:00AM and Saturdays or Sundays.
Holidays Emergency Support
Holidays support (Christmas, Thanksgiving, Easter, New Years) is $345.00/hour, includes anytime during the holidays listed.
Travel Charges
If you live within 35 miles of our technician's dispatch location, there is NO travel charge and you will be billed ONLY for the time the technician is on-site at your business. If you live outside of our 35 mile radius, you will be charged a travel charge of $25.00 and an additional $25.00 for each additional 35 miles thereafter.
No Printer Hardware Repairs
We do not service printers specifically, however as long as the printer hardware is not defective or broken, we can repair issues related to the printer such as a computer simply not being able to connect.
Supported Systems: All versions of Windows, Windows Server, Mac OS X, Mac OS X Server, Linux Desktop, Linux Enterprise Server (CentOS, RHEL, SuSE). Various Services we provide for Small-Business (NOT A COMPLETE LIST):
New Workstation Setup and Data Transfer/backup
If you have recently purchased a new computer and need help configuring it or connecting it to your network, contact us today. We can also assist you in copying your old data and programs from an old computer to the new computer system.
New Server Implementation and Data Transfer/backup
If you have recently purchased or are planning to purchase a new server and require assistance implementing it within your organization, please contact us. We can also help with transferring data from an old server to this new system.
On-site Training for Systems and Programs
We provide training for computers and operating systems and most commonly used programs. Our expertise is Windows, Apple Macintosh, and Linux.
Organization-wide Software and Hardware Upgrades
When your business decides to upgrade software or hardware components, contact us. We will help you find the best deals for moving forward with multiple systems at once and can easily implement any solution.
Malicious Software Protection
Ensure that your computing environment is secure. We provide Virus Removal & Protection, Spyware / Popups / Scam Protection.
Internet and E-mail Connection Issues
We can troubleshoot all networking or Internet related problems, including e-mail and file transfer issues. Our prompt service will have your business back up and operating in no-time.
Cell Phone Synchronization
Depending on your type of cell phone and service plan, we can configure your phone to synchronize data such as e-mail and contacts across the Internet or from your PC.
Wired and Wireless Networking Design
Advanced full network design and implementation, including configuring Wireless Network, setting up VPN encryption for site-to-site or for roaming employees.
Operating System Re-install, System Reformat
If the only way to repair your system is to reformat and re-install the system software, we can help. Includes backing up critical data and documents before reformatting if possible.
Emergency Data Recovery
We can use special tools to attempt to recovery data from systems that are damaged.
Advanced Web Design and Publishing
Our expert web design team can assist you with designing an aesthetically pleasing website for low to medium cost.
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